Date: 12 March 2017
TEFL Certified Professional American Educator with BA from California State University available immediately
I have worked with university and secondary school students since 2008. My strengths are professional English language communication, conversational language instruction, business writing, and curriculum development.
I enjoy delivering highly interactive classes where students practice effective communication, problem solving, and relationship building. I enjoy working with different types of people in group sizes ranging from 10 – 300.
I was responsible for business communications between Google headquarters and our international vendors and partners. I sent out communications to 1,000s of recipients monthly. I customized my messages based on the first language and english literacy of my audience.
I was responsible for communications and agendas for a 350 million dollar high technology organization at Google in Mountain View, CA, USA. I organized strategic collaboration meetings for global telecommunication and retail partners such as TIM, Verizon, Softbank, Deutsche Telekom, Curry´s PC World, Target, Best Buy, and Yamada Denki.
I have worked with over 300 US college students from 2008 to 2017. These students represented campuses from more than 20 different states and majors throughout the United States of America. I facilitated workshops, internships, and classes focused on business communication, business processes, entrepreneurship studies, business curriculum, and professional writing. .
MAPP DIGITAL US | San Diego, CA
July 2016 – Present
In fall of 2016, I coordinated software implementation and Global merger/acquisition communications for projects valued at $500,000. I report directly to the Chief Financial Officer of the company.
I lead weekly meetings covering milestones, deadlines, and individual responsibilities with our banking partners in the US & United Kingdom.
I am the team lead for an international team of 10 customer service experts whose objective is to increase customer satisfaction & revenues through streamlined communication & collaboration across our Microsoft platforms. Our objective is to increase customer satisfaction by 10% and increase service upsells by 10% on a quarterly basis. Team includes SVP of Customer Success, Country Manager of our United Kingdom Subsidiary, and client managers from the UK & Italy.
GOOGLE | Mountain view, CA
November 2014 – May 2016
Global Retail Marketing Operations
I coordinated operations initiatives & projects valued at $100,000 + for our 2D & 3D retail design laboratory working with audio visual engineers and senior retail designers from around the world.
I educated and trained over 100 top university students around the united states on marketing communication strategies for consumer electronics products. Each student was hired by Google as a brand ambassador and needed to communicate our brand values for various products to their peers, social networks, and local community.
I created partnerships with the PartnerPlex experience engineering team to collaborate more closely with the retail lab AV engineering team in 2015. Results were increased VR prototype experimentation, and increased buy in from VP & SVP leadership on global projects.
I elected myself as team ambassador for the laboratory and became the main point of contact for our intracompany requests. My goal was to engage and motivate all individuals associated with the lab and employee visitors to increase their support and engagement on our projects.
I supported 3D laboratory operations throughout our London Google shop final product launch and various telco display launches. I partnered with our creative 2D and AV agencies throughout these projects.
THINKPLANET INC. | Anaheim, CA
August 2010 – November 2014
Managed Department of Defense vendor relationships valued at $1,000,000.
Led business review meetings that included product development, market research, and sales data to align team focus on deliverables.
Was responsible for conference space floor plans and 3D displays. My efforts increased lead generation by 5x.
San Diego Gas and Electric| San Diego, CA
March 2014 – July 2014
SharePoint Project Coordinator
Project Coordinator for 5-month software implementation project for major utilities pre-construction planning. Energy transmission & distribution programs spanned distances of 100 miles + with total project budgets ranging from 1 million – 1.9 billion.
Coordinated SharePoint implementation meetings and led required software trainings for 500 employees.
ORANGE COAST INTERFAITH HOMELESS FAMILY SHELTER | costa mesa, CA January 2009 – March 2010
Managed executive calendars, stakeholder correspondence and managed 100+ volunteers, students, and interns.
Created marketing materials targeted at corporate audiences showing the organization’s mission and population statistics using data, charts, and graphs.
Helped fund raise $120,000 in 2009 from private donors.