Maria Luisa Kathirene J. Tobias
Cabiao, Nueva Ecija, Philippines 3107
0922 8614446 / (044) 486 7951
rhen.tobias@gmail.com

Profile & Objective
A young professional with an exceptional combination of business experience, customer service, and teaching skills dedicated to becoming an asset to the company by applying my current knowledge and imparting them to my students. Experienced in teaching and communicating with different nationalities using both conversational and business English.

Education

General de Jesus College

2008 - 2013 San Isidro, Nueva Ecija

Bachelor of Science in Accounting Technology

Philippine Christian School of Tomorrow

2004 - 2008 Better Living Subd., Parañaque City

High School

Bethany Baptist Academy

1997 - 2004 Palanan, Makati City

Grade School

Technical Skills

 Visual Basic

 Peachtree Accounting Software

 Integrated Accounting System

 MS Word

 MS Excel

 MS Powerpoint

 MS Access

Work Experience

 Australia & New Zealand Banking Group Ltd.

Real Time Disputes Senior Officer

April 2015 to present
● Real time decision making with billing error disputes and fraud on credit card accounts.
● Inbound and outbound calls with cardholders regarding account updates

 JPMorgan Chase & Co.

Disputes Advisor (Specialist II) – Merchant Disputes

November 2013 to April 2015

 Analyzing credit card disputes and determines if there has been fraud

 Processing of chargeback to customers’ accounts

 Communicating with customers and merchants about account issues

and billing errors
 Updating account details, charges, and other fees

 Teletech Holdings Inc.

Customer Service Representative/Technical Support

July 2011 to November 2011

Quartile 1 (September & October)

 Troubleshooting handset issues and network problems

 Processing of plan changes and upgrades

 Billing and collection of payments

 Processing of handset sales and returns and exchanges

 Attend to customers’ concerns, queries and requests