Robin Landry, CPCU, CLU, FLMI
Normal, IL 61761

EDUCATION
M. A. Ed., Ashford University, Clinton, IA
 Teaching English as a Second Language
 GPA 4.0 out of 4.0
 Golden Key National Honor Society

B. S., Ball State University, Muncie, IN
 Management Information Systems
 GPA 3.6 out of 4.0
 Golden Key National Honor Society
 Sigma Iota Epsilon Management Honorary Society
 Beta Gamma Sigma Business Honorary Society
 Blue Key National Honor Society
 National Achievement Scholarship for Outstanding Negro Students
 National Merit Scholarship Semi-Finalist

EXPERIENCE
Heartland Community College, Normal, Illinois
Adjunct Professor, December 2011 to Present
 Teach Career Connections, a computer literacy course for English language learners
 Teach Beginning, Intermediate, and Advanced Functional ESL Course
 Teach Pre-Academic English Learners Program Writing Courses
 Administer BEST Plus and CASAS placement testing

Regional Office of Education 17, Bloomington, Illinois
Teaching English to Speakers of Other Languages (TESOL) Instructor, October 2011 to July 2012
 Administer English proficiency tests, develop lesson plans, and teach adult English Language Learners at evening classes conducted at Cedar Ridge Elementary School

State Farm Insurance Companies, Bloomington, Illinois
Property and Casualty Underwriting Research Analyst, February 2005 to October 2011

 Gather information, conduct research, analyze business needs, develop requirements, coordinate and implement test cases and analyze test results related to the use of credit and loss history in constructing predictive underwriting models

State Farm Fire and Casualty Company, Marshall, Michigan
Underwriting Operations Section Manager, November 1999 to February 2005

 Managed the Metro Personal Lines Fire and Casualty division, which consisted of sixty-five underwriting and support level associates. Directly supervised six first-line supervisors and two systems coordinators

State Farm Fire and Casualty Company, Marshall, Michigan
Marketing Support Superintendent, September 1997 to November 1999

 Organized newly created Marketing Support Unit within the Agency Resources Department, leading ten professional level Marketing Specialists and clerical Marketing Support Assistants in the coordination of agents’ cooperative advertising, insurance sales promotions and incentive program, implementation of the Car Finance Plan program and various agent recognition programs

State Farm Mutual Insurance Companies, Bloomington, Illinois
Senior Business Analyst, August 1995 to September 1997

 Provided technical support to twenty-eight regional offices for Fire and Casualty related computer applications
 Designed user interface, composed training material and conducted acceptance testing on Agency Workstation applications
 Coordinated the Agent Technology Resource Group, an advisory board of thirty-five State Farm agents across the United States on issues related to software development and the rollout of the Agency Workstation. Responsibilities included administering surveys to the group and maintaining a Lotus Notes database to track and analyze survey results

State Farm Fire and Casualty Company, Bloomington, Illinois
Policyholder Service Supervisor, October 1993 to August 1995

 Supervised thirteen Commercial Fire and Casualty Policy Service clerks and coordinated the Worker’s Compensation Collections unit

RELATED SKILLS AND ACCOMPLISHMENTS

 Advanced user of Microsoft Excel and high levels of proficiency with MS Word and Power Point applications
 Attained the Distinguished Toastmaster (DTM) designation in Toastmasters International and served as a Club President and Area Governor
 Volunteered as an ESL, reading, and math tutor through the STAR Literacy Program, 2000 to 2011
 In-2-Books online mentoring program, assisting elementary school students with reading comprehension and writing skills
 High-beginning to low intermediate proficiency in reading, writing, listening and speaking in Spanish. Began study five years ago and continue to practice daily using www.Duolingo.com and www.livemocha.com