Lessons & Classroom Games for Teachers
Happy New Year to everyone!
Teaching English in the class where the students are motivated and enthusiastic is very encouraging for the teacher. And having the students speak in ESL class is one of the goals for an ESL teacher. Teaching ESL for over three years in China, I have noticed that the Chinese language learners are lack confidence, and not to learn Spoken English to speak naturally and when it comes to speak they always think of the books, the vocabulary in the books or relying on the books- bookish. From my experience teaching Oral English a good way to help the students to improve their Spoken language skills, but teaching how to speak English naturally must be very tough and one of the most effective ways to have the learners Speak the language in a short period.
Here is a handy material, the list of phrases and expressions students may use when they make complaints or have some complaining situations in their life, and I do hope it will be useful.
Making a complaint
Iâ€™m afraid I have to make a serious complaint.
Look, Iâ€™m sorry to trouble you, butâ€¦.
Excuse me, Iâ€™m afraidâ€¦
Excuse me, there seems to be something wrong withâ€¦
Excuse me, there appears to be something wrongâ€¦
I wonder if you could help meâ€¦..
Iâ€™ve got a bit of a problem here, you seeâ€¦â€¦
Do you think you couldâ€¦â€¦?
Iâ€™m sorry to have to say this, butâ€¦.
Would you mind (doing)â€¦.?
I wish you wouldnâ€™t mindâ€¦.
I do wish you couldâ€¦.
Wouldnâ€™t it be a good idea to/ not toâ€¦.
Accepting a complaint
Oh, Iâ€™m sorry about that.
I canâ€™t tell you how sorry I am
I wish it never happened
Oh dear, Iâ€™m really sorry
Iâ€™m so sorry, I didnâ€™t realize
I just donâ€™t know how to say.
I just donâ€™t know what to say
Delaying a complaint
I suggest you leave it with us and weâ€™ll see what can be done.
I suggest you leave it with us and weâ€™ll see what we can do.
Iâ€™m afraid the manager/boss isnâ€™t in at the moment. Could you call later?
Iâ€™m afraid we canâ€™t help you at the moment. Could you leave your contact phone number and address? We will contact you soon.
Rejecting a complaint
Well, Iâ€™m afraid there is nothing we can do about it actually.
Well, Iâ€™m afraid there isnâ€™t much we can do about it.
ESL teacher, Cambridge International Center
Beijing Limai School