Resumes

Japan, South Korea, Canada, United Arab Emirates
By:Olivera <[email protected]>
Date: 31 May 2017

PROFILE
I am a degree educated, qualified EFL teacher. I enjoy being creative and am also keen to use this creativity to create stimulating lessons to inspire a class. I work well in a team and can communicate well at all levels and ages. Mature and lively, I have a variety of outside interests and remain committed to improving my teaching skills further and contributing to the success of the school. I speak Arabic, Slovak and basic French.

TEFL TRAINING

Feb 2017 – May 2017 120 Hour TEFL Certificate - The TEFL Academy, UK

- Create lessons for a variety of levels from pre-intermediate to advance

- Teaching speaking, listening, reading and writing

- Material & resource creation, utilising the internet

- English grammar and how to teach the essential language

- Needs analysis and teaching in different situations

- Classroom management and teaching techniques

EDUCATION AND COURSES

2006. Bachelor of Arts Degree, Faculty of Philology, Belgrade University (Serbia)
2015. IATA Foundation in Travel and Tourism Diploma

RELEVANT EXPERIENCE

During my studies I was volunteering in Slovak cultural centre in Serbia, which was doing regular courses for Slovak language for people who are interested in Slovak culture and this helped me in my Slovak language study and to get more experience and in contact with teaching techniques.

EMPLOYMENT

CEO CLUBS NETWORK, Membership Manager
Dubai, United Arab Emirates, 2017
Manage membership enquiries, Recruiting new members, Participating in club meetings and working on club improvement, Keep accurate records for new members.

EMIRATES AIRLINE, Airport Services Agent
Dubai, United Arab Emirates, 2016
Responsible for Various Airport Operations:

Check in processes:

-Highly skilled in greeting and checking-in passengers using ABC system.
-In-depth knowledge of providing passengers with general travel information.
-Providing explanations to customers on the origin and nature of the problem; solving the problem or getting the issue fixed and informing the customer regarding the problem.
-Able to give accurate and detailed information regarding flight schedules.
-Demonstrated ability of verifying passenger departure documents.
-Weighing and managing luggage and collecting fees for overweight baggage.
-Issued correct boarding passes to passengers with proper seat arrangements.
-Proven efficiency in handling stressful situations and complicated airline practices.

Boarding processes at the boarding gates (System agent, SAT Agent, Hand baggage agent, Ramp Coordinator, Aerobridge Arrivals and Remote Arrivals/Departures)

ENERGOPROJEKT ENTEL, Secretary & CEO Personal Assistant,
Doha – Qatar, 2006 – 2008

-General Correspondence, Maintaining files, receiving & sending E-mails & Faxes,
-Fixing the appointments,
-Bookings (ticket & hotel),
-Preparing the minutes of the meeting,
-Handling incoming& outgoing calls,
-Attending Visitors, Interaction with vendors & clients,
-Attending meetings and events as necessary,
-Look after the bank accounts of the manager.

DUNAV OSIGURANJE INSURANCE COMPANY, Secretary,
Belgrade – Serbia, 2006

General Correspondence, Maintaining files, Receiving & sending E-mails & Faxes,
Handling incoming & outgoing calls, Attending Visitors.


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